Reference

Legal terms before you open

Our legal page puts account access rules, payment record handling for DANA, OVO, GoPay and QRIS, cookie use, and support contacts in one place before you open your…

Indonesia access termsDANA record handlingCookie and device controlsSupport 08:00-23:00 WIB
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angkaraja4d Legal terms before you open
CONTACT ROUTES

3 ways to reach our legal desk

Fast contact is part of a fair legal process, especially when you need to correct account data or ask why access changed.

Live chat Use live chat from 08:00-23:00 WIB when your question is about terms, account access, or payment records. We ask for your username and the last four receipt digits, then route the case to the right desk.
WhatsApp support Message our WhatsApp line during 08:00-23:00 WIB if you need help sending a DANA, OVO, GoPay, or QRIS receipt for a legal record check. We never ask for your OTP or full wallet password.
Email legal desk Send longer requests to [email protected] when you need a copy, correction, or deletion request logged. Use the subject line “Account Legal Request” and include your username, registered phone, and device type.
RECORD CARE

6 controls behind account records

Your legal rights are easier to handle when records are kept in clear buckets. We separate identity checks, wallet receipts, session logs, cookie choices, and support transcripts so a request can be…

Account data

We keep the account details you submit during opening, including username, registered phone, and verification status. These records help us apply legal terms, respond to access disputes, and match support cases to the correct account.

Payment receipts

DANA, OVO, GoPay, and QRIS receipts are stored with transaction time, amount, channel label, and account ID. This lets us trace wallet activity when you ask about a missing credit or withdrawal review.

Cookie choices

Cookies help keep your session active, remember language choices, and detect repeated failed logins. You can clear them through your browser settings, but we may ask you to log in again after clearing device data.

Session security

We log device type, IP range, login time, and session status so account access can be checked if you report a problem. Use Account > Security > Session Devices to inspect recent activity before contacting us.

Retention requests

Some records must be kept while wallet checks, disputes, or legal duties are active. When you ask for deletion, we explain which records can be changed, which must remain, and the reason for each outcome.

Change requests

If your phone number, name detail, or wallet reference is wrong, send a correction request through email or chat. We verify account control first, then update the record or explain why another check is needed.

Legal questions before you open

Before you create an account, you may want to know how the terms affect your data, wallet receipts, device access, and support requests. These answers focus on legal handling only, not game strategy or promo topics. If your case involves a live wallet record, contact us with your username, payment rail, receipt time, and the device you used.

Access and eligibility depend on local law and are available only where local law permits. You are responsible for checking your location rules before opening an account, and we may restrict access if a legal check requires it.

When you open an account, you accept our rules on identity details, wallet activity, cookies, session logs, and support contact. The same terms apply whether you enter through mobile web, tablet browser, or a shared household connection.

We keep payment rail, receipt time, amount, and account ID so wallet actions can be traced. If you contact us, share the receipt time and rail name; never send your wallet password or OTP.

Yes. Send the request through live chat, WhatsApp, or [email protected] with your username and registered phone. We verify account control first, then correct eligible fields or explain why a record must stay unchanged.

Go to Account > Security > Session Devices and check the time, device type, and status. If you do not recognise a session, contact us before adding funds so we can review access logs.

We keep records while account checks, wallet disputes, security cases, or legal duties are active. After that, records may be reduced or removed when allowed, and we explain the outcome when you send a request.

Use live chat for quick cookie questions or email [email protected] for a logged request. Tell us your browser, device type, and the choice you want changed so we can locate the right setting.

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